Customer Testimonials
I purchased a 2024 Dodge Hornet from Eric Cody and Scott Brunelle. Words can't describe how appreciative I am of these two gentlemen. I feel as tho they went above and beyond and helped me not only get a deal done but also find something that I liked. I can't say thank you enough. I'll definitely be back in the near future to buy again. And please believe I will spread the word on about the great business that you do. Thanks again and I'll be back soon.
Saturday, 10.5.24, I purchased a new Ram 1500 from Eric Cody and Scott Brunelle. Not only did I appreciate the knowledge Eric bestowed but the camaraderie throughout all aspects of the purchase. Nobody enjoys trading in a vehicle but the fairness and conversation I had with both gentlemen was not only memorable but incredibly rare in the auto industry. To be very honest, these gentlemen, along with Mr. Dejesus in the financing department, have ensured that I will not be shopping at any other dealership.
An honest dealership for a change. Mark Cerni was a great salesperson and the process of buying my new jeep was actually enjoyable
We were lucky enough to work Raymond and Justin. Easy process, just be ready to NOT be pressured or made to feel like we were at their mercy. Great group of guys.
I recently purchased my vehicle from Mark Cerni. It was an excellent experience. He answered all my questions and was very helpful understanding everything about the vehicle I eventually purchased. Excellent customer service and a no-nonsense buying experience. Thank you!
I cannot say enough great things about Scott Brunelle and his team. The entire process was painless and I got a great deal on a car for my daughter. I just got her car back from service and the service department also exceeded our expectations. I look forward to buying again from Castle Rock Dodge. Good people that take care of customers...that's hard to find these days.
Eric Cody was knowledgeable and helpful. The experience of ordering a new car was made simple because of him.
Sam was awesome. He walked me through the basics of my new 2023 Gladiator and gave me the info I needed to get started. Great place to buy my first new vehicle!
Great location and great service from Mark. love the truck. Looking forward to giving you referrals.
Service was friendly and fixed the issue with a thorough explanation. Vehicle is running great.
Whenever there's a issue with one of my vehicles, or I need a oil change I always text Nick. I really appreciate his professionalism. He's great at keeping me updated along the process and promptly text me when my vehicle is ready for pick up.
Eric Cody was knowledgeable and helpful in the process of ordering, and purchasing a new car.
Responsive and straightforward. The process was enjoyable. And I would do business again with the dealership.
My representative was amazing and overdelivered and within the time I needed. I really appreciate it. Also my scheduler did an amazing job getting me in when I needed! Thank you!!
Friendly and easy to work with. Easy to work with. Liked dealing with John and everyone.
Really great experience and super easy. Dan was great working with, highly recommend folks there in the future
This note is to thank the Service department for a very quick and timely resolve to my 2014 Jeep Grand Cherokee engine issue, the work was done in a very professional manner, I would highly recommend them to anyone needing service work done to their vehicle. I will be a returning customer. Thanks Patrick
I really like this dealership and everyone I've dealt with in Sales and Service has been so nice and accommodating. There have only been a few issues that have been frustrating and time consuming. I had the tires and wheels moved from my trade in to my new vehicle, but the tire pressure sensors were not calibrated which means I constantly have a warning light and get emails. I was back in a few days ago to get it taken care of, but halfway home the light came on again, which means another trip to hopefully get it fixed. ...
Everyone there are so nice and friendly. Great service, every thing was done In a timely manner.
Absolutely great team! The whole process was smooth and quick. I would recommend them to anyone looking for a great vehicle for a good price. I know I will be going back there for my next vehicle purchase!
Very accommodating on test driving different models of jeep sales knowledge of vehicle hours of operation easy to contact by phone
Dan was great and the process was quick and easy! He found me the perfect Jeep!
Brandon is always very helpful and goes the extra mile for his customers. Definitely a good experience every time.
Castle Rock Dodge/Jeep has served all our needs and concerns related to the pick-up trucks we have purchased from them.
Brandon was great considering how busy he was. I would have liked to have my issue fixed right the first time but it wasn’t his fault. Also there is a delay in the messaging app you use.
i would recommend the service department and the dealership for any car needs or serving
It took three trips to this dealership to get my appointment settled and my Truck repaired. Brandon made it right on the third and final appointment. The techs did a good job updating my PCM and other software updates. I gave four stars only because the extended driving I had to endure (one hour each way).
Brandon did a great job keeping me updated on the progress of the work being completed. Thank you!
Dan! Highly recommend him. This dealership was super straightforward and helpful. They made exactly what I wanted happen with a trade and on better terms than I could have ever imagined.
Great customer service and is always polite and professional. I will come back again! Thank you
Great customer service by Craig. Super nice guy. Top notch service and communication- will be back!
All went . Shuttle service is a little slow to arrange. Still have one recall which wasn’t closed.
Corinne is awesome. I truly appreciate the way she communicated and helped me to find this truck. She is amazing
Service was great. Ram has taken care of us just fine. Will return when needed.
This was an amazing experience. Everyone I interreacted with, Brandon, Katie, and Cheyenne, all went well out of their way to take care of my and my vehicle. I am glad I brought my truck to Castle Rock Ram, and the staff solidified my future business with the dealership. Thanks again.
Eric was our salesman and he was so knowledgeable and worked to get us into the vehicle we wanted. Everyone involved went above and beyond.
Great to deal with. Will be back for my third vehicle. Thank you for everything
I received a call when my vehicle was done, the customer van picked me up. The Mechanic/Technician that worked on my vehicle advised me of items that I should become aware of and of future repairs that will be needed. I also received an email of other items that needs to be repaired from the Service advisor. Thank you for your assistance on this. Respectfully, Rick Norlander
Brandon & Chris went above & beyond to make sure EVERYTHING was perfect. I highly recommend them to EVERYONE!
Had to come back due to part not available. But otherwise this service went fast.
Nice people, quick in and out, had what I needed, stayed late to accommodate me
Ray work above and beyond to find the right Jeep for us. We were very happy with the time with him
Completed much earlier than promised. I was pleased with the work and fast turnaround. Comfortable waiting room with coffee, water, and snacks.
Excelente servicio el personal muy amable muy servicial muy genereso muy atento alas necesidades del cliente muy contento
Everything was great - from making deal with Juan and financing with Zak - very smooth transaction.
I had the best customer service experience with Sam and Zak. Sam came from a different location and I followed him. That was because I felt comfortable, and trust him with my car. Zak made sure I had the best percentage rate to finance my car. They both went over and above customer experience. I will refer my friends and family to them, and will return if ever need another car. Thanks again for making me smile.
Everyone is polite and professional. It shouldn't take a month to get an appointment.
Sam was wonderful and found us just what we were looking for. Thank you, Sam!
Everyone was collectively helpful, kind, knowledgeable, and took care of me through the entire process.
Everyone was very helpful & knowledgeable. They answered all my questions & were very transparent. They kept me informed throughout my service appointment.
Great service and friendly folks. Will recommend to my friends and family. Didn’t take too long.
John and Hannah were amazing. Their experience and knowledge about the car was great. They both made it easy to buy the car
I have purchased ten vehicles (seven buy and three lease) over the course of my life and my experience with Castle Rock Chrysler Dodge Jeep Ram was without doubt the very best. Eric Cody, Ray Belanger, Dan Shields, Lexi Smith, and Scott Malone contributed to making all facets of my car buying / trade-in an EXCEPTIONAL experience. This outcome was driven by the strong depth and breadth of their knowledge, professional and friendly demeanor, honesty, and no-pressure selling approach. Pricing on both my purchased and trade-in vehicles were fair and fully met expectations. In closing, I strongly and enthusiastically recommend this ...
We had a great experience. All of our concerns and questions were answered and addressed. Dennis and Gino were excellent with helping us through the process.
Excellent pre (Tricia Nunn) sale service and during the purchase visit (Dan Shields, Scott and Lexi Smith) from the whole team. I highly recommend this dealership and will use them for future car purchases
Very good follow up by Trisha and John. They both were fast and efficient and did what they could to complete a sale. Well done.
Brandon and team a quick and complete solution for my vehicle. I have really appreciated this team's excellent engagement, communication and complete work.
Corinne did a great job in helping me find just the right Jeep Cherokee Limited
Left our Ram to fix 2 recalls and expected to have to leave the vehicle overnight, but the work was finished that same afternoon.
Simple repair and simple process. I was in and out within a few minutes. I have I’ll call them again in the future for fs.
Very knowledgeable! Corrine was awesome. Was very patient as I was debating on which vehicle I wanted to purchase.
The Castle Rock Chrysler Dodge Jeep Ram dealership was the greatest dealership I’ve ever been to! They had great customer service, they made sure everyone who was looking into getting a car was well taken care of!
Dennis was wonderful! He understood my needs and my price range and found me a new lease same day that I’m very happy with. He made the whole process fun and easy.
I worked with Gino and Trenton. They were both very helpful. The sales manager, Scott was the best manager I have ever dealt with. Highly recommend this store!
I have purchased 3 vehicles from Dennis and every time he has managed to provide me with the best deals. His professionalism and dedication to customer service is evident by repeat customers such as myself.
Great experience here! Dan and Lexi made purchasing my new vehicle super fast and easy! The service department is amazing also! We will definitely spread the word and be back In the future.
Was expressed with team players,answering Every question negotiating on price,And Best part Very attractive men and ofcoarce womenIv already recommended to co workers,friends,family were to go if in need of a vehicle Thanks to all u guys😃😘
Fantastic to work with and a pleasure to do business with year after year after year.
Excellent shopping and car buying experience. No pressure sales with lots of options. Corinne, Scott, Zack and Dennis made it easy. Once I knew the car I wanted and we came to an agreement I was out of there in 90 minutes. Great customer service in sales from Corinne.
I had a wonderful experience working with the great team at castle rock! I leased a 2023 Jeep Grand Cherokee L. I had picked this vehicle out online and worked with castle rock to make the deal. So easy, the online team set me up with Trenton, he listened to all my needs, he worked with the sales manager Scott and they got me a great price. Overall no sales pressure, great deal, awesome experience! Would strongly recommend!
Service department gave us great advice on our Jeep 4XE on how to save energy
Good communication and Customer Service. Gave me a detailed explanation of the truck situation and what were my options.
Service was fast and easy! They have a great place to sit and sit if needed.
Definitely worth the drive! I can't wait for them to get their new building!
I will never take my car to any other dealership for service. Best experience ever
I purchased my new 1 ton turbo dually Ram there a few years ago and they are my primary servicing dealership. They typically get me in quickly and take very good care of my truck. I will now begin to have them service my Rubicon Jeep and my new wife’s Grand Cherokee too !
Sales person was very knowledgeable and he worked hard to achieve a price that worked with in my budget.
Great dealership. Worked with Mike and he helped me start to finish. Informative and professional.
Great customer service and professional environment. Dennis and his team were great during the entire process. They were very competive on my trades and provided a great price on the new vehicle I purchased.
Surprisingly painless. I really expected high pressure experience (which has always been the case in the past) but not here. Ray Robertson walked me through the order process, answered all questions, replied immediately to my emails and most of all, kept his word! When my new Promaster arrived it was simply a matter of signing the paperwork and driving away- no pressure to add unwanted extras ,or explain hidden charges ect. Would highly recommend castlerock CDJR, especially Ray!
Working with Hannah was great! Will buy all my future vehicles from her, highly recommend!!
Customer Service is excellent. Oil & Filter change takes 2 hours. Disappointing. Hopefully future service is a little quicker.
Flexible scheduling, professional helpful staff. Safety recall was handled quickly and efficiently. Certified technician performed full vehicle inspection for free!
Great dealership. Worked with Ray and he helped me start to finish. Informative and professional. Highly recommend working with Ray.
Brandon and the service team provided exceptional service in a very timely way. I needed help assessing the services needed and they objectively helped me understand services my vehicle needs and not. They provided great communications throughout the service period. I highly recommend the team.
Brandon Kahrim went far above and beyond my expectations. He did an outstanding job of pushing my truck through in such a quick time, especially for the heavy workload it required and with the difficulty of sourcing parts. Will be talking with our fleet management about sending all our fleet repairs to him to manage.
The best people and best service and service with a smile. Can’t wait till next time
Great service and friendly. Easy to make appointment when needed. Fast and easy in and out.