Customer Testimonials

John Cook and the team stayed late to make a great deal for myself and my wife on a new Jeep lease. Nothing but great things to say about the team at Castle Rock Jeep.

Mr Blake was absolutely amazing, Asnwered all questions and calls. Very time efficient.

Sales team is great. The service team is not

⭐⭐⭐⭐⭐ We had such a wonderful experience purchasing our Chevy Tahoe from Castle Rock Chrysler Dodge Jeep Ram! Mark Cerní was absolutely fantastic to work with! He was incredibly friendly, easy to talk to, very knowledgeable, and made the entire experience comfortable and stress-free. Buying a vehicle can sometimes be overwhelming, but Mark made the process so much easier. We really appreciated how personable, professional, and helpful he was throughout everything. It’s refreshing to work with someone who genuinely makes you feel comfortable and takes the time to answer your questions. We are so happy we chose Castle Rock Chrysler ... Read More

Full review text opened.

Google - Nov 4, 2026

⭐⭐⭐⭐⭐ We had such a wonderful experience purchasing our Chevy Tahoe from Castle Rock Chrysler Dodge Jeep Ram! Mark Cerní was absolutely fantastic to work with! He was incredibly friendly, easy to talk to, very knowledgeable, and made the entire experience comfortable and stress-free. Buying a vehicle can sometimes be overwhelming, but Mark made the process so much easier. We really appreciated how personable, professional, and helpful he was throughout everything. It’s refreshing to work with someone who genuinely makes you feel comfortable and takes the time to answer your questions. We are so happy we chose Castle Rock Chrysler Dodge Jeep Ram, and we especially appreciate having Mark help us with our purchase! If you’re looking for a vehicle, I highly recommend asking for Mark Cerní. You won’t be disappointed! Thank you again, Mark, for such a great experience!

Brought my Jeep here for a recall service as well as an oil change and fuel filter replacement. I made a request to check the batteries as well. I dropped the vehicle off at 7:30am on 11/2. I provided my phone number and a secondary phone number on a sticky note as requested by the person I dropped off with. I was told my service provider (Noah) would be in contact and that it should be a half day service unless additional diagnostics were needed. Come 4pm, I had not heard anything so I called Noah’s direct line. There was ... Read More

Full review text opened.

Google - Nov 4, 2026

Brought my Jeep here for a recall service as well as an oil change and fuel filter replacement. I made a request to check the batteries as well. I dropped the vehicle off at 7:30am on 11/2. I provided my phone number and a secondary phone number on a sticky note as requested by the person I dropped off with. I was told my service provider (Noah) would be in contact and that it should be a half day service unless additional diagnostics were needed. Come 4pm, I had not heard anything so I called Noah’s direct line. There was no answer so I left a voicemail, verbally providing my phone number for callback. On 11/3, there was still no contact made nor any updates about my vehicle. At 12:50pm I called the general line and spoke with Blake, who told me that Noah left early on 11/2 and that Blake tried contacting me several times via text and call. He said they had the vehicle intake time as 8:09am, I corrected the time and explained the additional numbers. He read back an incorrect phone number to me and said they had no note of the numbers I physically provided at drop off. I was assured the vehicle was done and promptly went for pickup. At pickup, I was informed that Noah no longer worked for the company and further told that my note with my phone numbers was not received by any other service providers. I asked for the full technician notes and was told the basic paper I was given was the entire notes. This did not have full inspection details on it. I was informed to wait outside for my vehicle. After 10 minutes of waiting, I went back inside and was notified that they had to jumpstart my vehicle so it was taking longer. I had zero incidents of needing to jumpstart prior to asking about the battery concern. When I get the jeep back, I leave and am 2 minutes away when I see the oil life light was not reset and a new oil sticker was not placed. I stopped the vehicle and checked the dipstick and the oil appeared very dark black, making me think the oil hadn’t actually been changed, I later realized this was due to soot and the oil was changed, as there was also a large oil spill on the engine cover that wasn’t cleaned. The glovebox was also not reinstalled correctly after inspection of the cabin air filter. I go to restart the vehicle and it will not start again, call Blake and he said they will cover a tow and “make things right.” Vehicle is then towed back to the dealership - I had to pay for the tow upfront myself. 11/4: I get an update saying everything was “taken care of” and I ask follow up questions to then be faced with defensiveness and blatant lies. They said only one drop of oil was on the engine cover, the glove box was never removed so it wasn’t accurate that they reinstalled it wrong, and that they would NOT be covering the tow. They offered me 10% off of the battery installation service (I was quoted $1000). Blake was very professional and nice to my dad (the owner of the vehicle) when they spoke on the phone about the concerns on 11/3 but continues to be dismissive of me. I can’t help but think that this is typical of automotive workers who look down on women and screw them over just because they don’t have better knowledge of mechanical problems. All in all, the entire experience was absurdly unprofessional. I wouldn’t have even brought my Jeep here for this service if it weren’t for the recall. I will never be taking any vehicles back to this facility and I recommend you avoid it completely unless absolutely necessary. I urge you to go to a different Chrysler Dodge Jeep Ram dealership if you must go to a dealership for services.

Just got a new Ram 2026, Laramie. Eric Cody was very easy to work with and walked me through the process of a new purchase without a hard time. Eric explained the process, explained new features with the vehicle and really was an advocate throughout the process.

Jack Wroten is a great sales guy and will help you with all your needs!

I was fortunate to work with Jack Wroten during my vehicle search, and he made the whole experience enjoyable. He's professional, knowledgeable, and easy to talk to. He took the time to understand what I was looking for, answered every question clearly, and never made me feel rushed or pressured. Jack is relatable and genuine, and that's rare in a dealership. If you're in the Castle Rock area, ask for Jack. You won't be disappointed.

Had a great car buying experience thanks to Jack Wroten and the team!

Jack was Awesome made for a great buying experience

Jack went above and beyond for us!! Can’t thank him enough for getting us the best deal possible!!!

Our six month old truck had problems and wouldn’t start. So they replace the battery then it would shut down while it was driving. Turn off in the middle of the road. They hauled it back. The diagnosis was that they had installed the wrong software updates. I am terrified to drive this vehicle now and it’s basically brand new but I don’t trust what they have done with it. I could die.

Great service - highly recommend Will L!

My experience with Sid was super easy & stress free. I never felt pressured to make a decision. He was knowledgeable & provided the answers I needed in order to make me comfortable with making my purchase. I would highly recommend him if you’re looking to get a new vehicle.

Excellent experience! Had salesman Will who gave me the best price I could find in Denver metro. Very friendly staff all around. Will even delivered my car to my home which was an hour away, at no additional cost. Highly recommend this dealership!

Sid was great!

My wife and I had an amazing experience with Jeff Kuykendall. My truck was totaled in an accident and my wife and I were looking for a new car to replace it. We ended up purchasing 2 due to the age of my wife’s car. We were impressed and could not have been more appreciative of the time the team put into this. Jeff was patient and knowledgeable through the entire process. The team really did everything they could to make sure this was a worth while deal for my wife and I in our situation. They even impressed her (... Read More

Full review text opened.

Google - Oct 24, 2026

My wife and I had an amazing experience with Jeff Kuykendall. My truck was totaled in an accident and my wife and I were looking for a new car to replace it. We ended up purchasing 2 due to the age of my wife’s car. We were impressed and could not have been more appreciative of the time the team put into this. Jeff was patient and knowledgeable through the entire process. The team really did everything they could to make sure this was a worth while deal for my wife and I in our situation. They even impressed her (not easy to do). All in all, very happy with the experience through the process and would recommend anyone to come in and speak with Jeff!

Sid was amazing! Great buying experience once again. In and out in a few hours. Professional, courteous, and quick, all these things will keep us coming back. Love to buy local, Thanks!

Sid was fantastic asked questions about what I’m interested in on the Jeep Grand Cherokee’s. Found 2 and on the third found it. Positive and upbeat put me at ease.

These guys are off. I had such a great experience buying my new Rubicon from John! He was amazing, very knowledgeable and polite and patient throughout the whole process!! Nick was fantastic too, these guys are straight shooters and super kind taboot! Buy a car here!

We never expected to have to get a new vehicle while on vacation. But the unexpected happened and so thankful it happened here. Mark Cerni and Kevin Sidener were so amazing and helpful!! Couldn't had asked for better help!! I also can't forget Peter in service was super nice and helpful with our old car. Castle Rock Chrysler Dodge Jeep Ram was a blessing to us!! Thank you guys!! Forever Grateful, the Hahn Family

Worked with John to buy my family’s new Jeep Cherokee. He was the most kind and knowledgeable salesman we worked with in our car buying journey and helped us get the best deal possible. Will definitely look here for any future car buying.

I would not recommend buying a car from this dealership. The guy at the front desk was very nice and friendly, but when it comes to actually buying a vehicle, I would definitely stay away from this place. The owner offered me a trade-in deal for my vehicle that was $12,000 less than what other dealerships were offering me. Luckily, I didn't fall for it. This is exactly why it's so important to shop around and compare offers. Before I left, he made me another offer and told me, "This offer is only good right now. Once you ... Read More

Full review text opened.

Google - Oct 18, 2026

I would not recommend buying a car from this dealership. The guy at the front desk was very nice and friendly, but when it comes to actually buying a vehicle, I would definitely stay away from this place. The owner offered me a trade-in deal for my vehicle that was $12,000 less than what other dealerships were offering me. Luckily, I didn't fall for it. This is exactly why it's so important to shop around and compare offers. Before I left, he made me another offer and told me, "This offer is only good right now. Once you walk out that door, it's off the table." It sounded very tempting, but even with that offer, I would still have lost $8,000 on the trade-in. On top of that, their vehicle prices were higher than those at another location of the same dealership group. My advice: Always get at least 2–3 quotes before making a decision. Don't fall for the classic sales pressure tactic of "I can give you this deal, but only if you take it right now." Take your time, do your research, and don't let anyone pressure you into making a bad financial decision.

Great experience purchasing a used vehicle with sales consultant Jeff Kuykendall! Everything was as stated, no surprises, and he made the process easy to understand and complete. Robert who did my financing was also a true gem! I would definitely recommend Jeff and Castle Rock Chrysler Dodge Jeep Ram to everyone!

William Lintiaco was our commercial fleet sales consultant. He was very knowledgeable and attentive. He gave us an outstanding deal! We strongly recommend him

I had an appointment. I show up on time. This is for an oil change. Very few vehicles in the bay. All of a sudden other cars appear. My wait time is 1.5 hrs. The service tech that is supposed to keep me updated says it will be soon! We are trying to get you out of here. Then he says they repairs my recall. That only took 10 mins it is a computer thing. I say ok well that will be good. While he has it in the computer can you have him update the tablet since I have been waiting ... Read More

Full review text opened.

Google - Oct 16, 2026

I had an appointment. I show up on time. This is for an oil change. Very few vehicles in the bay. All of a sudden other cars appear. My wait time is 1.5 hrs. The service tech that is supposed to keep me updated says it will be soon! We are trying to get you out of here. Then he says they repairs my recall. That only took 10 mins it is a computer thing. I say ok well that will be good. While he has it in the computer can you have him update the tablet since I have been waiting so Long. He say sure I will have him check it. On the 2024 compass models they don’t have a switch for the heated seat control. It is located on the tablet and mine is missing. I look up the Vin number on the Jeep molar site and yes mine has them. After 2.5 hours the service guys says well your tablet isn’t showing that you have the heated seats. I said Yes it needs to be updated so it will show up. He says well I. Any tell if you have them I would have to do research. It took me less and 3 mins to check my vin! He never did tell the actual mechanic that I requested the update! He didn’t give a crap about my time! He tried to lie to me several times! I the. Asked what oil that they used in my compass 5W30? He didn’t know. He looked at the paper and started to read. He also took off with my cell phone with the app where I had purchased the oil change voucher. Never have I ever been so angry with a dealership! The salesman were great they kept trying to get me to trade my car in. Speedy oil change? lol This gave me a horrible taste in my mouth. They also offered me $10,000 to buy my $20,000 car. lol I declined! Geez I love my 2024 Jeep Compass so glad I bought it in Tennessee!

Such a wonderful experience! Mark and Trevor made sure we were taken care of! They explained things well and were honest! We thank you guys from the bottom of our hearts for all your help!!

Great experience with William and Mike. Look forward to working with them in the future.

Sid was great to work with

Great experience working with Mark and the team.

Can't say enough about Ray and K.P. 4th Jeep we have purchased and could not be happier.

My husband bought a car from them. They put all sorts of warranties and coverages in the amount of $8,000 on top of the price of the car without asking my husband. Most of it could not be cancelled. What a scam! If you buy a car from them, read very carefully what you sign. They can't be trusted.

All process was very quick and Sid was super nice and helpful!

Ray Robertson at Castle Rock CDJR, was very professional with our Ram 3500 purchase. He was patient, answered our questions, and was very knowledgeable about Ram trucks and the car selling process. He is the person to see when purchasing a vehicle!

Best experience! Quick no hassle buying. Eric and Rob are fantastic!

We had a great experience with Tyler, our salesperson, but unfortunately, the service department has completely ruined our opinion of this dealership. My mother purchased a Dodge Durango that came with a warranty. When she called about an issue, Scott, the service manager, showed very little compassion and told her not to “freak out” and that it would get fixed. She was a customer with a legitimate concern, not someone who deserved to be talked to that way. My mother even had to use her own insurance to tow the vehicle to the dealership. The communication afterward was absolutely TERRIBLE. ... Read More

Full review text opened.

Google - Oct 9, 2026

We had a great experience with Tyler, our salesperson, but unfortunately, the service department has completely ruined our opinion of this dealership. My mother purchased a Dodge Durango that came with a warranty. When she called about an issue, Scott, the service manager, showed very little compassion and told her not to “freak out” and that it would get fixed. She was a customer with a legitimate concern, not someone who deserved to be talked to that way. My mother even had to use her own insurance to tow the vehicle to the dealership. The communication afterward was absolutely TERRIBLE. The vehicle was randomly brought back to our house with NO phone call or notification to my mother or me, despite them having multiple contact numbers for both of us. Thank goodness I happened to be home when a woman showed up banging on our front door to drop it off. When I asked if anyone had contacted my mother, she said, “I’m not sure. I was just told to bring it down here.” ARE YOU SERIOUS? What would have happened if nobody had been home? Would they have just left the keys on the porch? My mother has continued trying to get answers, yet nobody from the service department has even bothered to call her and explain what happened. Instead, communication has been limited to text messages. This is beyond unprofessional and unacceptable. Scott, as a service manager, you should understand that communication, compassion, and accountability are the bare minimum. Customers should not have to chase down answers about their own vehicles, especially when the vehicle is under warranty. Tyler was great, and I want to give credit where it is deserved. However, the service department has completely overshadowed that positive experience. Chrysler Jeep Dodge Ram of Castle Rock, DO BETTER. Selling a vehicle is one thing; standing behind it and treating customers with respect afterward is what truly matters. Based on this experience, I would seriously hesitate to recommend this dealership.

Mark Cerni, always helping, regardless of the issue, personally or for our company.

Amazing service and experience. Sid and Lisa are incredibly helpful throughout the entire process. Peter has also been very pleasant to work with in any service needs of mine.

Tyler was very friendly and helpful. The car we came to see was ready when we got there and he made our transaction very smooth.

Jeff Kuykendall was absolutely amazing. Helped me with my first ever purchase of a car. Would 100% recommend going to Jeff. He will get you right

Eric Cody was a huge help getting us in and out of the dealership quickly when we bought our new Jeep Cherokee from him. Thanks again Eric for helping us find another vehicle we loved from you guys.

Purchased a new fleet vehicle from here and Will Limtiaco was very helpful in completing this purchase. Will be buying our future fleet vans from here

Well what started as a good experience has quickly turned bad. Purchased 2 vehicles from here in the past month. Had a 2018 4runner delivered from here to my house. On the first drive check engine light came one, tire pressure sensor came one as well as abs sensor. Reached out to salesmans right away and was told to bring it in and they would take care of it. Dripped vehicle off thinking they would correct the issue free of charge since they had previously performed a full safety check and passed everything. Nope $800 estimate for one abs sensor, $220 diagnostic charge on ... Read More

Full review text opened.

Google - Sep 29, 2026

Well what started as a good experience has quickly turned bad. Purchased 2 vehicles from here in the past month. Had a 2018 4runner delivered from here to my house. On the first drive check engine light came one, tire pressure sensor came one as well as abs sensor. Reached out to salesmans right away and was told to bring it in and they would take care of it. Dripped vehicle off thinking they would correct the issue free of charge since they had previously performed a full safety check and passed everything. Nope $800 estimate for one abs sensor, $220 diagnostic charge on top. Looked through paperwork to find a maintenance plan was added to purchase, lojack I never asked for as well as an $800 delivery fee for driving it from the other dealership to this one, which is less then a quarter mile away. Pretty disappointed in the dishonesty I've experienced at this dealership

I bought a new Jeep and worked with two salesmen, Tyler West and Jack Wroten. Their experience and knowledge was great. There were no surprises and they both exceeded my expectations in the level of service they provided. I would highly recommend them to anyone who was looking to purchase an automobile.

Usually getting work done at a dealership can be stressful and feel like you're getting ripped off but Peter Adamis made my day so much less stressful and I feel confident in giving them future business.

We had been looking for a truck that was the right one for us for about 2 years. We found the truck that we bought today and drove 4 hours to get there. The salesman Jack was absolutely amazing, he was knowledgeable, honest, integrity and no pressure sales by Jack, he gave us as much information about the truck before we drove all that way. He seems like a long time friend and we really liked him. We absolutely love the staff there, the new vehicle sales manager, Scott Brunelle was also amazing. He was friendly and very personable he new information ... Read More

Full review text opened.

Google - Sep 27, 2026

We had been looking for a truck that was the right one for us for about 2 years. We found the truck that we bought today and drove 4 hours to get there. The salesman Jack was absolutely amazing, he was knowledgeable, honest, integrity and no pressure sales by Jack, he gave us as much information about the truck before we drove all that way. He seems like a long time friend and we really liked him. We absolutely love the staff there, the new vehicle sales manager, Scott Brunelle was also amazing. He was friendly and very personable he new information about the San Luis Valley where we live and so nice. The finance manager, Nick Solas worked very hard to get us the best interest rate and the payment that we wanted, and we really liked him as well. They have one of the nicest staffs of any dealership I've ever dealt with in my 61 years, it seemed like we had known them our whole lives. We would definitely go back and buy from this dealership again. I can see why they've won many awards and the owner should be very proud of the employees and their hard work.

I bought a 2026 Jeep Cherokee on 9/23/36. Jack Wroten was my salesperson and he was AMAZING!! He was very thorough and made my experience great. He didn’t try to sell me anything I didn’t need and he was cool about me texting him to have him grab my garage door opener out of my trade in vehicle. If you find yourself looking for a new vehicle at Castle Rock Chrysler Dodge Jeep Ram, I would definitely ask for Jack, you won’t be disappointed.

Amazing experience with the sales department!! Went in after talking to multiple dealership and worked with Ray Robertston. He seemed to genuinely care about the customer (me) having a good relationship and treated you (me) like a person and not a number. He was considerate, thoughtful, low pressure and overall just an amazing person. Kiersten gave us a price and while I was hoping to "negotiate" a little she gave us her best price the first time which I totally respect (which was lower than any other dealership we had shopped both in state and out of state). ... Read More

Full review text opened.

Google - Sep 25, 2026

Amazing experience with the sales department!! Went in after talking to multiple dealership and worked with Ray Robertston. He seemed to genuinely care about the customer (me) having a good relationship and treated you (me) like a person and not a number. He was considerate, thoughtful, low pressure and overall just an amazing person. Kiersten gave us a price and while I was hoping to "negotiate" a little she gave us her best price the first time which I totally respect (which was lower than any other dealership we had shopped both in state and out of state). I appreciated that she wasn't playing games; she was stratightforward, transparent, up front and friendly. It took me less than an hour to walk into the dealership and drive away with a new car so I also appreciated how respectful of my time they were. I said here's the car our son wants, they said here's our best price, we both said done.

I had an issue and tried to deal with Stellantis directly. I got nowhere fast. I brought it to Peter's attention in service and he went to work with his manager to figure out a solution. Being a return customer definitely helped the situation. The problem was resolved with zero cost to me. Thanks.

Had an Awful buying experience. Sales person promised multiple items on a used truck would be resolved before taking possession. Non were completed before being handed the keys. Be very careful of what Mark promises, get everything in writing that their sales people promise. Be very careful trusting anything they tell you.

This dealership deserves 5.0 stars … simply because of Peter Adamis … easily the best service department I’ve ever experienced. Utterly knowledgeable and super easy to work with. Brought my 2500 Power Wagon in and Peter knew exactly how to go about the repairs. When I’m ready for my next truck, I’m coming straight back over here. 1000%. Can’t thank yall enough 🙏

Such a great experience working with Eric Cody & team. This crew is the best!

Eric made my 2026 Jeep Cherokee purchase seamless. He was professional, knowledgeable, and kept the entire process smooth and efficient. One of the easiest vehicle purchases I’ve ever had. Thank you for the excellent service.

Huge shout-out to Noah and the service team here. Friendly, efficient and on-point from start to finish. Couldn't ask for more! Thanks guys!

Mark Cerni. Absolutely wonderful to work with. Got a truck we love. Highly recommend working with him.

We had a great experience working with Tyler West on the purchase of our Lincoln Navigator. He was friendly, helpful, and easy to work with. The whole process went smoothly, and we would definitely recommend Tyler!

Pushy annoying salesman, he didn’t even know the 2026 came with 10 years of warranty… and he sells them… lol got to be kidding me.. We drove to Texas and bought the truck for 15k off instead.

The employees were very professional and went out of their way to assist with questions. Dealt with salesman Garrett Smith who was polite and knowledgeable.

Read at DealerRater

Love working with Garrett Smith. He has sold me at least 3 vehicles in the past 5 years and he is a great help.

Read at DealerRater

The new showroom and building are beautiful. I have always had great service here and have purchased multiple vehicles here.

Read at DealerRater

I brought my Jeep in today, just for a diagnostic. After having it for 6 and 1/2 hours I get a text message that they need to have it all weekend because they haven't had time to look at it yet. When I call in the service manager changes the story and tells me that he has had a chance to look at it but can't hear the noise that it's clear every time I turn and move the vehicle. That tells me somebody's lying to me, the story just changed too rapidly. It sounds like the technician ... Read More

Full review text opened.

Google - Aug 21, 2026

I brought my Jeep in today, just for a diagnostic. After having it for 6 and 1/2 hours I get a text message that they need to have it all weekend because they haven't had time to look at it yet. When I call in the service manager changes the story and tells me that he has had a chance to look at it but can't hear the noise that it's clear every time I turn and move the vehicle. That tells me somebody's lying to me, the story just changed too rapidly. It sounds like the technician didn't have time at all to look at it and when I asked for a manager after they told me they'd have it all weekend they came up with a story that they couldn't hear it and needed more time. I was hoping to be able to use this shop now that I've moved back to Castle Rock, but I can't trust a new vehicle to me to them now... and all I wanted this time was a diagnosis.... This was my review from 3 years ago... Seems the new building houses the same terrible techs... My Jeep is my business... literally and I need it running to keep that business alive. I lost a considerable amount of time and as such business/money thanks to the incompetent service department here. After an oil cooler failed again and was replaced under warranty, I started getting a code while driving it home from those repairs. Over the course of the year, the Jeep was in and out of the shop here, one time spending 28 days at the dealership torn apart, with them waiting for parts. No loaner, and poor to no communication about it. I only got movement by escalating the issue to the owners of the dealership. After thousands in repairs, I ended up taking it to Faricy Boys. Who in one afternoon, quickly diagnosed the original code issue as being a faulty/pinched wiring harness. That's it. A simple, $15 wiring harness that likely was squished when they replaced the oil cooler and the 'master' techs at this dealership couldn't figure this easy fix out. To their credit their management tried to remedy the situation with rentals, refunds, a tow in the middle of our vacation, and the like. The problem with the Jeep persisted though, and the 'Master' techs they have weren't getting to the root of the problem and the Jeep kept failing. While I greatly appreciate that they took care of these things, none of that wipes out the fact I MONTHS of time during peak wheeling season and I cannot recommend that anyone brings their vehicle here, work, personal or otherwise.

Highly recommended Garrett for any questions while searching for a new vehicle. Was welcoming and helpful.

Read at DealerRater

Would highly recommend Garrett if looking for a new car. Extremely personable and caring! Would come back and work with him anytime.

Read at DealerRater

Garrett was a huge help in finding me the perfect car that fit my budget.

Read at DealerRater

Servicing department is the most incompetent people you will ever meet. Had to take my car in 4 separate times in a month because they failed to fix even the simplest problems correctly.

I rarely leave negative reviews, but after more than two months without my vehicle, I feel it's important to share my experience. I brought my 2021 Jeep Gladiator EcoDiesel to Castle Rock Chrysler Jeep after oil was discovered in the cooling system. The dealership diagnosed a failed oil cooler and replaced the cooling system under warranty. When I picked up the vehicle on 5/22/26, I inspected it myself and found that oil was still present in the cooling system. I immediately contacted the dealership and Jeep Cares, and the vehicle was returned to the dealership four days later so the repair ... Read More

Full review text opened.

Google - Jun 24, 2026

I rarely leave negative reviews, but after more than two months without my vehicle, I feel it's important to share my experience. I brought my 2021 Jeep Gladiator EcoDiesel to Castle Rock Chrysler Jeep after oil was discovered in the cooling system. The dealership diagnosed a failed oil cooler and replaced the cooling system under warranty. When I picked up the vehicle on 5/22/26, I inspected it myself and found that oil was still present in the cooling system. I immediately contacted the dealership and Jeep Cares, and the vehicle was returned to the dealership four days later so the repair could be completed. As of today (6/24/26), the vehicle has been out of service for more than two months, and I still do not have an explanation for why oil remains in the cooling system or what the plan is to resolve the original concern. Instead, the discussion has shifted to glow plug issue while the original problem remains unresolved. What has been most disappointing is the communication throughout this process. I have received inconsistent information, experienced long periods without updates, and despite the length and complexity of this warranty repair, I have never been contacted by the service manager to discuss my case. Jeep Cares has been courteous, but in my experience they have largely been relaying information from the dealership rather than helping move the repair toward a resolution. I understand that complex mechanical failures can take time to diagnose and repair. My frustration is not that a component failed—it's that after more than two months, I still don't have confidence that the original issue has been properly addressed, and communication has fallen well below what I expected from both the dealership and the manufacturer. I sincerely hope this review encourages someone in management to review my case and help bring it to a proper resolution.

Purchased a truck from this dealer march 27 I had agreed to a price that ended right at 80,000 paperwork and everything was already made signed off on everything and realized that they had added $9000 worth of extras, which were not disclosed to me I went back the next day talk to the finance guy, which is the one that added all of those things and decided I was going to keep the warranty but wanted to cancel the other added service. He told me to send him an email so he would have proof that I wanted to cancel due to ... Read More

Full review text opened.

Google - May 18, 2026

Purchased a truck from this dealer march 27 I had agreed to a price that ended right at 80,000 paperwork and everything was already made signed off on everything and realized that they had added $9000 worth of extras, which were not disclosed to me I went back the next day talk to the finance guy, which is the one that added all of those things and decided I was going to keep the warranty but wanted to cancel the other added service. He told me to send him an email so he would have proof that I wanted to cancel due to legal reasons and within two weeks either I would be receiving a check or the bank would be getting reimbursed. It’s getting close to two months. I’ve done multiple calls and emails. Have you been reached out to the floor manager who said he would have the finance guy get back to me and I am yet to hear or see any changes

Very helpful and knowledgeable! Really helped me find the perfect vehicle! I highly recommend for your next purchase

Read at DealerRater

I purchased a “Gold Certified” Jeep from this dealership, which is supposed to mean the vehicle has been thoroughly inspected and all systems are in proper working condition. That was not my experience. At the time I first looked at the vehicle, there was already a noticeable brake squeak. I was told it was due to glazing and that it had been addressed, with documentation showing the brakes were “deglazed.” Based on that representation and the certification, I moved forward with the purchase. After taking delivery, multiple issues became apparent that should have been caught during any legitimate inspection: The ... Read More

Full review text opened.

Google - Apr 29, 2026

I purchased a “Gold Certified” Jeep from this dealership, which is supposed to mean the vehicle has been thoroughly inspected and all systems are in proper working condition. That was not my experience. At the time I first looked at the vehicle, there was already a noticeable brake squeak. I was told it was due to glazing and that it had been addressed, with documentation showing the brakes were “deglazed.” Based on that representation and the certification, I moved forward with the purchase. After taking delivery, multiple issues became apparent that should have been caught during any legitimate inspection: The rear window defogger connection was broken off the glass, requiring full rear window replacement The passenger side mirror adjustment was inoperable The brake squeak was still present despite prior “deglazing” These are not minor oversights—they directly contradict the claim that the vehicle was thoroughly inspected prior to sale. I brought the vehicle back in under a “We Owe” agreement to address the brake concern. The vehicle then spent an extended amount of time in the shop, with the diagnosis shifting from axle-related issues to a seized caliper slide pin and bracket replacement. At no point was there a clear, consistent explanation of root cause. Even more concerning, despite removing the rotor and performing work directly affecting the rear brake assembly, the parking brake system (which is internal to that assembly) was not inspected or serviced. The same parking brake-related squeak that existed prior to purchase remains. Additionally, all of the work tied to the “We Owe” items was processed as warranty repair instead, which raises serious concerns about how the dealership is handling and categorizing post-sale obligations. The biggest issue, however, was the service experience itself. Cody (service manager) and Todd (service advisor manager) were dismissive, uncooperative, and unwilling to engage in a meaningful discussion about the work performed or the remaining concerns. Rather than taking ownership, the approach was defensive and focused on closing out the repair. I left with less confidence in both the vehicle and the dealership than when I started. Based on this experience, I would not trust the “Certified” designation and would not recommend this service department.

Brokered my deal with a trade in all over the phone no hassle or haggle straight up. Was in the dealership for just over 1 hour. Eric, and Tricia were fantastic to work with. 2nd vehicle I’ve got from them. Highly recommend!

Read at DealerRater

First and foremost, this review has absolutely nothing to do with my saleswomen, Ashley. She was phenomenal! That being said, I truly feel so sorry for the horrendous management she has to deal with here. From false promises over text, to pulling my credit without any regard and tanking my score. The management here is truly unprofessional and does could care less about you. I would have much rather had the honest truth up front instead of digging for it from them for WEEKS.

Horrible experience! Over a week long process and they truly use a bait and switch tactic. Promise over text message they can get something done the way we agreed and then changes those terms not once, not twice, not three times but even more! Do yourself a big favor and go somewhere else. Not to mention, the rude behavior! AWFUL

Took car in for recall. Was recommended multiple high dollar services the car did not need that we verified were unnecessary via two another shops. Used to be a big advocate for this place. Can’t trust them anymore. Won’t be returning.

this is the worst service department I have ever been to, had a recall on my truck for the transmission solenoid, to get to the solenoid you remove the pan, the filters, the valve body and replace the solenoid. I get text recommending replacing the filters for $280, the filters are $127 from their parts department, I ask why $280, they want me to pay for labor, they have to re-install my old ones or install new ones, same job not more labor. the next day I am told my truck is done and they deliver it, after looking at my truck I ... Read More

Full review text opened.

Google - Mar 12, 2026

this is the worst service department I have ever been to, had a recall on my truck for the transmission solenoid, to get to the solenoid you remove the pan, the filters, the valve body and replace the solenoid. I get text recommending replacing the filters for $280, the filters are $127 from their parts department, I ask why $280, they want me to pay for labor, they have to re-install my old ones or install new ones, same job not more labor. the next day I am told my truck is done and they deliver it, after looking at my truck I see a leak coming from the transmission pan, so that afternoon they bring it back, Friday they let me know the leak is fixed but because of the snow they can't get it back to me until Monday, so I go in on Saturday to pick it up but their is still a leak, nothing fixed. so Monday I get a call that my truck is fixed no leaks, and that the leak was from my speed sensors and they replaced them, checked for leaks and topped off the transmission, the sensor should have never been touched do to this job and their weren't any leaks before they worked on it, get it back Monday afternoon and the pan is still leaking, supposedly jaired has been doing this for 20 years but can't fix a leaking pan. I called the manager Todd Friday but never heard from him, save yourself a head ache and go somewhere else.

worst service department I have ever been to, took my truck in for recall work on my transmission, solenoid needed replaced which meant removing the pan, the filters, the valve body then replacing the solenoid, I get a text recommending replacing the filters for $280, I called the parts department and the filters are $127 for the 2 of them, I asked Tyler why $280 when the filters are $127, he said for labor. the filters have to be installed weather they are new or if they install my old ones, crooks!! then I get my truck back and it's leaking transmission fluid so ... Read More

Full review text opened.

DealerRater - Mar 11, 2026

worst service department I have ever been to, took my truck in for recall work on my transmission, solenoid needed replaced which meant removing the pan, the filters, the valve body then replacing the solenoid, I get a text recommending replacing the filters for $280, I called the parts department and the filters are $127 for the 2 of them, I asked Tyler why $280 when the filters are $127, he said for labor. the filters have to be installed weather they are new or if they install my old ones, crooks!! then I get my truck back and it's leaking transmission fluid so they pick it up Thursday afternoon, Friday afternoon I get a text saying it is fixed, "no leaks" but they can't drop it off because of the snow, so I get a ride Saturday to go pick it up, get there and their is a huge puddle of transmission fluid under my truck, in the snow, so now I have to wait till Monday 6 days now, get a call from Ethan "it is fixed" had to replace the speed sensors because they were leaking, those weren't leaking before and shouldn't have been touched to do the solenoid work, get my truck back Monday afternoon, paperwork say's Jaired the "tech" replaced the sensors, checked for leaks and topped off the fluid, I check the fluid level and it is low, look at the truck after a couple hours and it is leaking, 3 tries and the "certified Tech" Jaired can't fix a leak from the pan, Ethan asked if they could pick up my truck to fix it, I told him no way they are working on my truck, I asked for the fluid and a tube of rtv and I would fix it my self, still haven't heard back and I called the manager Todd on Friday and he never called either. avoid this service department.

Read at DealerRater

We dropped our jeep off yesterday at 7:15 am for an appointment to get 2 recalls completed, an oil change, and a tire rotation. They reached out via text at 2:40 pm recommending another $3831.20 in tech recommendation repairs. After declining at 3:58 pm and letting them know we were headed there it got me thinking, they clearly did not start working on our jeep until the end of the day even though we made the appointment weeks ago for early in the morning. We picked up our Jeep and immediately after retrieving it my right blinker light warning came on that it was out. ... Read More

Full review text opened.

Google - Feb 24, 2026

We dropped our jeep off yesterday at 7:15 am for an appointment to get 2 recalls completed, an oil change, and a tire rotation. They reached out via text at 2:40 pm recommending another $3831.20 in tech recommendation repairs. After declining at 3:58 pm and letting them know we were headed there it got me thinking, they clearly did not start working on our jeep until the end of the day even though we made the appointment weeks ago for early in the morning. We picked up our Jeep and immediately after retrieving it my right blinker light warning came on that it was out. We also received no oil change sticker which is customary after receiving an oil change. So, now I'm questioning since the recalls and assessment of our jeep did not get started until later in the afternoon.. what was actually completed? I am questioning if the recalls were even completed or if we actually did get a tire rotation or an oil change which we paid for?? And, why did our right front blinker light suddenly go out immediately after picking up our jeep?

If you buy a vehicle from here, plan on getting YEARS of unsolicited emails, phone calls, text messages and mail from their marketing team. Blocking numbers doesn’t work, unsubscribe links do not work, contacting the dealership won’t work, contacting their online help won’t work. Yep, you’ll get endless harassment via text, phone, mail, email about deals, announcements, or pressure to buy a new/additional vehicle. If you like that kind of pain, then go for it!!! Otherwise do not give them your information or buy from them where an information exchange of that type is required! ... Read More

Full review text opened.

Google - Feb 6, 2026

If you buy a vehicle from here, plan on getting YEARS of unsolicited emails, phone calls, text messages and mail from their marketing team. Blocking numbers doesn’t work, unsubscribe links do not work, contacting the dealership won’t work, contacting their online help won’t work. Yep, you’ll get endless harassment via text, phone, mail, email about deals, announcements, or pressure to buy a new/additional vehicle. If you like that kind of pain, then go for it!!! Otherwise do not give them your information or buy from them where an information exchange of that type is required! I bought my Jeep nearly three years ago and have been unable to make any progress at getting removed from their marketing.

Worked with Garrett to purchase my 2020 Ram 2500! Great experience and highly recommend! Got me the best deal possible and made the dealership experience fun!

Read at DealerRater

Ashley Aldridge was great in answering our question in regards to the new truck we've been looking for for the farm. No xx just straight answers.

Read at DealerRater

Eric was a great to work with when choosing my vehicle. He was knowledgeable and polite. He answered my questions clearly and was making sure I was buying the right car for my needs. The sales manager checked in several times to make sure I was getting the best deal. Financing was super easy and quick and great to work with as well. This was the best car buying experience I’ve ever had - I will go back to them whenever I need another car.

Read at DealerRater

We saw Derrick. Will not be going back. Negative stars would be given if I could.

Very happy with the experience and service on a purchase just before Christmas. Shawn, the salesperson, was great to work with as well as Robert in the finance department. They both made me feel comfortable throughout.

Read at DealerRater

The people have been wonderful on the purchase of my second truck and the service of my first

Read at DealerRater

Brought my wrangler in for 2 recalls, a tire rotation and an oil change. Promised I would have the vehicle back that day, I got it back the following day instead. Not a big deal to me but I inconvenienced the person giving me a ride back and forth. Tires were not rotated as the 5th tire on the tailgate was still a brand new tire after I asked for a 5 tire rotation. Paperwork states 5 tire rotation was done. Oil life remaining gauge still at 36% and no other fluids topped off ( washer fluid)under the hood. I checked the oil on ... Read More

Full review text opened.

Google - Dec 24, 2025

Brought my wrangler in for 2 recalls, a tire rotation and an oil change. Promised I would have the vehicle back that day, I got it back the following day instead. Not a big deal to me but I inconvenienced the person giving me a ride back and forth. Tires were not rotated as the 5th tire on the tailgate was still a brand new tire after I asked for a 5 tire rotation. Paperwork states 5 tire rotation was done. Oil life remaining gauge still at 36% and no other fluids topped off ( washer fluid)under the hood. I checked the oil on the dipstick and it was dirty. Paperwork states oil change was done. I don’t believe it was. I don’t trust anything was done including recalls and will now need to bring the jeep in to a different dealership hoping the service department doesn’t suck. Vehicle is leased so a different dealership can take the lease return and sell me a new wrangler in a year when it’s time. Castle Rock Jeep lost my trust and I will never be back. Attached is a picture of oil from the dipstick after oil change service (top) , still dirty. The spot underneath is fresh new oil from an oil container in my garage.

Got an unsolicited loan termination from this place. I have never shopped here. And now I will definitely never shop here. Good job, guys.

Not sure why dealerships like this one still try to ruin the car buying experience. Waste 4 hours with deceptive upselling from a ‘finance’ guy (Kam) that doesn’t know how to calculate interest rates.

I typically don’t leave negative reviews, and I say this as someone who spent years in the automotive industry with AutoNation, Sales, BDC Manager, Fleet Director, and New Car Sales Manager. I understand the game. I understand follow-up, cadence, and persistence. I respect it when it’s done well. What Castle Rock Chrysler Jeep is doing isn’t persistence. It’s intrusive, tone-deaf harassment. I inquired about a vehicle last Friday. On Saturday, I received a follow-up email asking if I was still interested. I replied and clearly said no. Since then: - Calls before business hours - Repeated ... Read More

Full review text opened.

Google - Nov 25, 2025

I typically don’t leave negative reviews, and I say this as someone who spent years in the automotive industry with AutoNation, Sales, BDC Manager, Fleet Director, and New Car Sales Manager. I understand the game. I understand follow-up, cadence, and persistence. I respect it when it’s done well. What Castle Rock Chrysler Jeep is doing isn’t persistence. It’s intrusive, tone-deaf harassment. I inquired about a vehicle last Friday. On Saturday, I received a follow-up email asking if I was still interested. I replied and clearly said no. Since then: - Calls before business hours - Repeated texts after I opted out - Multiple voicemails asking the exact same question And even after replying STOP, I received an immediate phone call from the same rep who ignored my request and dove right back into the script There’s a difference between strong follow-up and ignoring what a customer actually says. Good salespeople listen. This felt like dealing with an outdated auto-dialer stuck on repeat, not a modern dealership with any respect for consumer boundaries. If this is how they behave before earning someone’s business, I can only imagine how the process feels once you’re in their system. Do better. Listening isn’t optional. It’s basic professionalism.

Bad experiences all around. I’ve had my Jeep in three times to fix a common warranty issue with the performance exhaust on my Jeep. The first time they tried to blame the issue on a lift which had nothing to do with it. That was confirmed by an independent mechanic. The second time they said they would handle under warranty.and promised it was fixed after having it a week. When I picked it up, they hadn’t even looked into or addressed the issue. They had the work order mixed up with another vehicle and “fixed” something with ... Read More

Full review text opened.

Google - Oct 31, 2025

Bad experiences all around. I’ve had my Jeep in three times to fix a common warranty issue with the performance exhaust on my Jeep. The first time they tried to blame the issue on a lift which had nothing to do with it. That was confirmed by an independent mechanic. The second time they said they would handle under warranty.and promised it was fixed after having it a week. When I picked it up, they hadn’t even looked into or addressed the issue. They had the work order mixed up with another vehicle and “fixed” something with the transfer care that wasn’t an issue on my Jeep. They promised to make it right the third time but now want to charge me for something they said was already fixed. They also don’t rotate tires when you pay for that service and yet they tell you they did. I had to prove with pictures that they weren’t rotated. My wheels all have unique scratches on them and it’s easy to tell.

DO NOT HAVE SERVICE PERFORMED AT THIS DEALERSHIP!!! Previous owner of my Viper brought his car here for some engine electrical work. According to service records, the battery ended up being bad, so the dealership billed him ~$350 to replace it. Turns out the dealership didn't get a mopar battery because mopar doesn't support the first gen viper anymore. Instead, they installed one from a local parts store. Fast forward a year later, and that $350 battery is now testing bad. Despite $4,800 in total charges for the service, the dealership techs were unable to diagnose a simple ground fault. Frustrating, ... Read More

Full review text opened.

Google - Oct 13, 2025

DO NOT HAVE SERVICE PERFORMED AT THIS DEALERSHIP!!! Previous owner of my Viper brought his car here for some engine electrical work. According to service records, the battery ended up being bad, so the dealership billed him ~$350 to replace it. Turns out the dealership didn't get a mopar battery because mopar doesn't support the first gen viper anymore. Instead, they installed one from a local parts store. Fast forward a year later, and that $350 battery is now testing bad. Despite $4,800 in total charges for the service, the dealership techs were unable to diagnose a simple ground fault. Frustrating, but not the end of the world. Unfortunately, when I talked to the dealership, they WOULD NOT warranty the battery because it's an "aftermarket" part. The parts store where they got this battery from is willing to warranty it- they just need the info for the dealership's commercial account... but the dealership REFUSES to provide this info and instead wants me to bring the car in for for another game of roulette where they get to sell more parts & labor. For the love of God, do not take your car here. They're either criminally incompetent or intentionally screwing customers over. As for me, I'm just going to buy another battery. 🙃

Terrible communication and service. Avoid this dealership.

Went in with an idea to buy, and came out a buyer. John, Kiersten, and Cory were super easy to work with. No pressure. They lined up everything we requested. I am happy with experience. I would go back there. Thank you to everyone. You all keep doing what you are doing. Don’t change. Since it will make me come back again. No pressure no hassle. Thank you!

Read at DealerRater

Not a one star dealer, absolutely not a 5 star dealer. My Salesman was great but management needs to specifically work on: 1. Mandatory LoJack Added for $500 We don't want your dealer installed accessories forced on to us. Modern cars are networked and able to be located through the manufacturer. Keep your third party GPS system out of my car. 2. Negotiated pricing over the phone, and had a deal in writing. I was given an higher price in store twice in a row and was asked to sign before I was given my original pre-negotiated deal. (Maybe disorganization, but felt slimy) 3. ... Read More

Full review text opened.

Google - Sep 18, 2025

Not a one star dealer, absolutely not a 5 star dealer. My Salesman was great but management needs to specifically work on: 1. Mandatory LoJack Added for $500 We don't want your dealer installed accessories forced on to us. Modern cars are networked and able to be located through the manufacturer. Keep your third party GPS system out of my car. 2. Negotiated pricing over the phone, and had a deal in writing. I was given an higher price in store twice in a row and was asked to sign before I was given my original pre-negotiated deal. (Maybe disorganization, but felt slimy) 3. First thing I did when I brought the vehicle home was cleaned the interior and treated the plastic on the exterior of a 2 year old vehicle. Detail shop in this dealership could use some work. 4. Trade in value was garbage, turned out they were just selling the vehicle straight across to Carmax and offering me 50% of the Carmax offer, then 60%, then 70%. 5. Purchasing this vehicle took 4.5 hours start to finish with a pre-negotiated price just to establish trade value, 10 minute test drive, and sign paperwork on a cash deal. I would not return to this dealership EVER because of the Mandatory LoJack add on unless they had a used car I couldn't find anywhere else.

I’ve reached out to this dealer multiple times to purchase an extended warranty, but the experience has been extremely frustrating. Every call gets transferred to the finance manager’s office, where no one ever answers and the voicemail is always full. The sales staff has taken my information several times, promising a follow-up, but I’ve never heard back. It shouldn’t be this difficult to give a dealership business.